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If the product received is damaged / incorrect, the seller will bear the shipping charges. The same product will be sent against the defective product.
If the refund request is initiated within 15 days of receiving the order, the refund will be deposited within 5-7 working days. If the order is cancelled from the sellers’ end for any reason, the refund will be processed without any timeline and the amount will be refunded within 5-7 working days.
Products are shipped by the individual British D’sire sellers, who are located across the United Kingdom. The delivery timeline and shipping prices may vary depending on the seller’s location and the selected delivery method.
For Personalisation :
Any 3 colours of your preference
Personalised with up to 25 words (including short phrases)
Please provide wording in vertical list form (see image)
Please do not include commas, full stops, numbers etc that you do not want to be added to your item
Please ensure details are correct. Personalised gifts are non-refundable
Add Personalised Details
Draft Required (Please allow 72 hours for proof to be sent)
Please note there is 1-3 days processing time for Personalised Gifts.
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