“Service” or “Services” is a reference to any service defined below, which we may provide and which you may request via our Website
“User”, “You” and “your” are denotes to the person who is visiting or accessing for taking any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;
“We”, “us”, “our” and “Company” are references to British D’sire
”Website” shall mean and include "https://www.britishdsire.com" mobile application and any successor Website or mobile application of the Company or any of its affiliates
All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation"
Words importing any gender shall include all the other genders.
Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or effect the meaning or interpretation of the terms of this Agreement.
COMMITMENT AND SCOPE
By using our website or service in any manner, you are bound by these Terms and Conditions, as well as the terms of the Agreement identified above. In case you do not accept the terms, then please do not use our Website. If you are accepting these Terms on behalf of a Company, organization, government, or other legal entity, you hereby represent and warrant that (a) you are legally authorized to do so, (b) the entity agrees to be legally bound by the Terms, and (c) neither you nor the entity is barred from using the Services or accepting the Terms under the laws of the applicable jurisdiction.
Scope: These Terms govern your use of our Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their own terms of service.
Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.
British D’sire is the all-in-one Multimedia platform to start, run and grow your business. At British D’sire, we care deeply about the work we do. We are constant learners who thrive on change and see to have an impact in everything we do. We offer a highly engaging and differentiated shopping experience.
The Services are offered to the Users through various modes which may include issue of coupons and vouchers that can be redeemed for various Services.
MODIFICATIONS TO THE SERVICE
We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of Changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the Changes to our Website. Your unrelenting use of the Services ensuing notice of the Modifications (or posting of the Terms incorporating the Modifications in the event your email address is no longer lawful, is obstructed, or is otherwise not able to obtain the notice) will mean that you agree to the Changes. Such Modifications will apply prospectively beginning on the date, the Changes are posted to the Website.
If you access this Website anonymously, you will not be mandatory to make a registration in the website. But, in order to access certain Resources, you may be required to provide specific information to register with the website.
You accept that the information you provide in relation with starting any account is correct and that you will retain your information up-to-date. You agree to inform us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our choice suspend or terminate any of your user names and passwords at any time with or without notice.
We publish our own content as well as links, content and resources provided by third parties and content that has been specifically commissioned by us for publication on the Websites.
All proprietary rights relating to any third party links, content or resources published on the Website shall remain with the original source or the author(s) of that material and where any content has been commissioned by us for publication on the Website, any proprietary rights in such content remain with the relevant author, unless otherwise agreed or specified.
For all other content published on the Website, the British D’sire reserves all proprietary rights including, but not limited to, copyrights, trademarks and other intellectual property rights in and to all content on the Website; this includes all text, graphics, photographs, logos and/or other items that appear on the Websites and Mobile Application. We also reserve its rights over the Website template, including its layout and structure.
Visitors are not authorized to use the Website’s name, logo or likeness without prior consent.
The content, links and resources on the Website are provided for general information only. It is not intended to amount to advice on which Visitors should rely. Visitors must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website. While we make our best possible efforts to update the website regularly, we do not make any kind of representations, warranties or guarantees, whether express or implied, that information provided in the Website is accurate, up to date or complete.
The website permitted you to submit content, post comments, feedback etc. but you are sole responsible for the content posted by you and once the content is provided by you, it is not always be removed or withdrawn. It is you all your risk and accountability towards reliability and quality. You represent that you have required permission to use the content.
When posting content to website, please do not post content that:
Our staff reviews all content submitted for posting. Any submitted content that includes, but is not limited to the following, will be refused. If repeated violations occur, we reserves the right to cancel user access to website without advanced notice.
1. Shipping Policy:
a. Express Shipping - We provide Express Shipping Service to our customers in which prices vary from product to product. Most products will be delivered within 2 days of purchase of products. Please find specific delivery timelines with each product description and confirm your conformability before you make the purchase.
b. Standard Shipping - We provide Standard Shipping Service to our customers at free of cost. Most products would be delivered within 3-5 days of purchase of products. However certain products may not follow the above specified timeline. Please find specific delivery timelines with each product description and confirm your conformability before you make the purchase.
2. Return Policy for the Customer: The timeline for return of goods will be up to 15 days depending upon the products, ingredients and category of products. Most Products can be exchanged within 15 days of delivery of products. However it may not be possible to exchange certain products due to hygiene or other issues. Certain products may have an exchange timeline unique to them and not following the 15 days specified timelines. Please find specific exchange timelines with each product description and confirm your conformability before you make a purchase.
Groceries, eatables and orally consumable goods will not be returned unless the item/product delivered is damaged, broken, broken seal, exceeding expiry date, fermented or rotten.
Cosmetics, healthcare, makeup, skincare, undergarments, facemasks, gloves etc. and personal care appliances including oral care products and appliance etc. products will not be returned unless the item/product delivered is damaged, broken, broken seal, exceeding expiry date, fermented or rotten.
Return will be processed only if:
It is determined that the product was not damaged while in your possession. The product is not different from what was delivered to you. The product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein, wherever applicable).
British D’sire provide Return pick-up service upon return request initiated by the customer to ensure successful return pick-up, return the item in original condition with the brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein, wherever applicable.
Return will not be processed if the pickup is cancelled owing to missing or damaged (caused while in customer’s possession) product or its accessories.
3. Return Policy for the Seller: Most of the products sold on British D’sire website would be available for return or exchange. Some of the products mentioned below cannot be returned or exchanged.
Products which are non-returnable, can be returned in 24 hours if: They were delivered in a condition that is physically damaged, has missing parts or accessories, is defective, is different from their description, size ordered is different than size delivered.
In case none of the above reason are applicable, the customer care team need to explain the customer, the reason for which the product cannot be returned. Once the returned or exchanged order/item is delivered to seller, a quality check within a defined time frame of 24 hours has to be done. Refund on any product/order will be provided only after Quality Check confirmation by seller, however if seller fails to do quality check and give report of the same within the stipulated timeline British D’sire reserves the right to take call as its seem fit to accept or reject customer’s return and process refund. British D’sire may contact the customer to ascertain the damage or defect in the product before issuing a refund/replacement. The cost of return pickup shall be borne by the seller.
4. Exchange Value for the Customer: The value of the product purchased in exchange can be higher or equivalent or lower to the original product.
For the higher value product, you would require to pay the difference amount. For the lower value, you would receive the difference amount in the British D’sire wallet, which you can use in future purchases. This amount will be valid for 1 year.
5. Cancellation Policy for Customer: Orders can be cancelled only until it is delivered to you. Once Order is delivered, we do not accept any cancellation request.
Repeated Cancellation by Customer: Every 3 months, order cancellation report to be reviewed, and in case excessive cancellation is found by any customer (without seller’s fault), HO should inspect such cases before taking any decision regarding such customer. If the customer complained about the non-delivery of the order multiple times, HO should inspect such cases before taking any decision regarding such customer.
6. Cancellation Policy for Seller: Seller need to make sure that the orders placed by the customer needs to be fulfilled under all circumstances. In case seller fails to fulfill this requirement they must notify British D’sire with an explanation. British D’sire will count this as an offence against the customer and its reputation and may take actions if required.
In case of order cancellation from seller’s end: If complete order cancellation: The total amount will be refunded to the customer.
In case of partial order cancellation: The customer may reject or accept the partial order. If the customer accepts the partial order and has already paid for the order, seller to refund the balance amount as per the refund policy.
7. Delivery failure: If the customer is not available, even after attempting delivery 3 times, the customer care team will contact the customer, take a decision and accordingly inform the delivery team and seller about the next step.
8. Return: In case customer calls to return objects mentioned as non-returnable in the above provided list ask and try to understand the reason for the return request.
9. Refund Policy: The refund for the returned product has to be done on the British D’sire wallet.
If customer requests to transfer the credit points in to bank then the customer have to email us on our customer support email handle where we will raise a ticket to transfer the credit points in customer’s bank account. The return will be processed in five working days and if the return exceeds the mentioned timeline then the customer should notify British D’sire customer support team and we will check the delay with the bank.
10. Barcode and Labels Guidelines: Barcodes should be provided by the seller. The seller may also ask for product code labelling provided by British D’sire which is a chargeable service.
Please visit our fee policy for more details.
Labels with accurate and proper information including manufacturing date, expiry date, MRP, VAT, ingredient list, metric measure etc. should be clearly mentioned as per the compliance by Law of the United Kingdom.
11. Merchandiser Policy: All the products/goods sent to British D’sire sent for sell and publishing will have to go several quality checks as we will specifically note and check the authenticity, safety standards and quality of goods before publishing them on our platform. Once the product passes all quality checks will be published for sale on our platform. If any product fails in our quality checks then it will be rejected until it is improved to meet our safety, authenticity and quality standards.
By availing our services:
We provide an opportunity for you to avail the offered Services from our Website;
We do not provide any warranty or guarantee that the Service descriptions are accurate, complete, reliable, current, or error-free. If a Services offered by the Website is not as described, your sole remedy is to intimate us about Services for taking further action.
We reserve the right, but not the obligation, to limit the usage or supply of any service to any person, geographic region or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend our Service at any time. Any offer to provide any Service made on our Website is invalid where banned.
YOUR COMMITMENT AND RESPONSIBILITIES
You shall use our Service for a lawful purpose and comply with all the applicable laws;
You shall not upload, any content that:
Defamatory, infringes any trademark, copyright or any proprietary rights of any person or affect any one’s privacy, contain violence or hate speech, include any sensitive information about any person.
You shall not use or access the Website for collecting any market research for some competing business;
You shall not use any virus, hacking tool for interfering in the operation of the Website or data and files of the Website;
You will not use any device, scraper or any automated thing to access our Website for any mean without taking permission.
You will inform us about anything is inappropriate or you can inform us if you find something illegal;
You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;
You will not take any act that levies or may levy (in our sole decision) an unreasonable or unreasonably big load on our technical arrangement; and
You will let us know about unsuitable content of which you become aware. If you discover something that infringes any law, please let us know, and we’ll review it.
We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.
EXCLUSION OF LIABILITY
You understand and agree that we (a) does not warrant that you will receive any peace of mind or money from the content or method available on the Site; (b) shall not be responsible for any profit, loss or offer received by the information provided in this website; (c) does not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (d) shall not be responsible for any materials posted by us or any third party. You shall use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.
In no event shall British D’sire, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content attained from the Service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we've been aware of the possibility of such damage, and even if a cure set forth herein is originate to have futile of its important purpose.
THIRD PARTY LINKS
We may comprise links to external or third-party Websites (“External Sites”). These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites. The content of such External Sites is created and used by others. You can communicate the site administrator for those External Sites. We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites. You should take safety measure when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs. If you agree to access linked External Sites, you do so at your own risk.
If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent using the information below:
ATTN: Legal Department (Copyright Notification)
Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
A description of the copyrighted work or other intellectual property that you claim has been infringed;
A description of the material that you claim is infringing and where it is located on the Service;
Your address, telephone number, and email address;
A statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
ERRORS, INACCURACIES AND OMISSIONS
Every effort have been taken to ensure that the information offered on our Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available are free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
OUR WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVERS OR ITS CONTENT OR SERVICE ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.
WE DISCLAIM ALL LICENSES OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, LICENSES OR WARRANTIES OF TITLE, MERCHANTABILITY, NON-VIOLATION OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A MATTER OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. IN RELATION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY UNINTENDED, INCIDENTAL, OR SUBSTANTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS STOPPAGE RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE WEBSITE OR THE CONTENT, EVEN IF WE HAVE BEEN RECOMMENDED OF THE POSSIBILITY OF SUCH DAMAGES; AND (II) ANY DIRECT DAMAGES THAT YOU MAY SUFFER AS A RESULT OF YOUR USE OF THE WEBSITE OR THE CONTENT SHALL BE LIMITED TO THE MONIES YOU HAVE PAID US IN CONNECTION WITH YOUR USE OF THE WEBSITE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM.
THE WEBSITE MAY COMPRISE TECHNICAL INCORRECTNESS OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT ACCOUNTABLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS RECORDED ON THE WEBSITE. THE WEBSITE MAY CONTAIN INFORMATION ON CERTAIN SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION. A REFERENCE TO A SERVICE ON THE WEBSITES DOES NOT SUGGEST THAT SUCH SERVICE IS OR WILL BE ACCESSIBLE IN YOUR LOCATION. WE RESERVE THE RIGHT TO DO CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.
COPYRIGHT AND TRADEMARK
The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”). The Content may be possessed by us or third parties. Unauthorized use of the Content may infringe copyright, trademark, and other laws. You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement. No other use is allowed without prior written consent from us. You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.
If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.
Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us. Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”). Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. None of the Content may be retransmitted without our express, written consent for each and every instance.
You agree to secure, indemnify, and hold us and our officers, directors, employees, successors, licensees, and allocates harmless from and against any dues, actions, or demands, including, without restrictions, judicious legal and accounting fees, arising or consequential from your breach of this Agreement or your misappropriation of the Content or the Website. We shall make available notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding. We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.
Term. The Services will be provided to you can be cancelled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.
Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.
This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter contained in this Agreement.
GOVERNING LAW AND JUDICIAL RECOURSE
The terms herein will be governed by and construed in accordance with the law of England and Wales without giving effect to any principles or conflicts of law. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from use of the Website.
We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms in the event that such non-performance arises as a result of the occurrence of an event beyond the reasonable control of us, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.
We have entered into arrangements with one or more third parties for hosting services that are essential to the Services incorporated within the Services and without which the Services could not be provided to you.
The Company shall have the right to assign/transfer these presents to any third party including its holding company, subsidiaries, affiliates, associates and group companies, without any consent of the User.
If you have any questions about these Terms and Conditions, please contact us at our website email Support@britishdsire.com.
Thank you for taking an interest in the products and services of British D'sire.
This Warranty applies to actual merchandise and just for actual products bought from British D'sire.
WHAT DOES THIS WARRANTY COVER?
This Warranty in mention covers any defects in material or craft under regular use during the Warranty Period. During the Warranty Period, the respective sellers of British D'sire will repair or replace the product with no charge. The products or parts of the product that prove defective because of inappropriate material or craft will be taken care of when under the warranty period under regular use and maintenance.
WHAT WILL WE DO TO CORRECT PROBLEMS?
British D'sire will assist you throughout the repair process from connecting with sellers to getting your repairs done, making sure you have no more issues left. However, it is important to note that, the respective sellers hold the responsibility to carry out the repair process entirely.
HOW LONG DOES THE WARRANTY COVERAGE LAST?
The Warranty Period for respective Physical Goods purchased from British D'sire 30 days from the date of purchase. A replacement Physical Good or part of it assumes the remaining Warranty of the original Physical Good or 30 days from the date of replacement or repair, whichever is longer.
WHAT DOES THIS WARRANTY NOT COVER?
It is essential to note that this Warranty does not cover any problem caused by various inappropriate conditions, malfunctions, or damage not resulting from defects in material or craft.
WHAT DO YOU HAVE TO DO?
To get warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
British D'sire doesn't straightforwardly hold the Warranty's duty as the individual sellers of the item will be responsible to client enquiries. Be that as it may, we will help our clients all through the cycle.
For more data on how our warranty functions, don't hesitate to reach us at firstname.lastname@example.org.