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If the product received is damaged / incorrect, the seller will bear the shipping charges. The same product will be sent against the defective product.
If the refund request is initiated within 15 days of receiving the order, the refund will be deposited within 5-7 working days. If the order is cancelled from the sellers’ end for any reason, the refund will be processed without any timeline and the amount will be refunded within 5-7 working days.
Products are shipped by the individual British D’sire sellers, who are located across the United Kingdom. The delivery timeline and shipping prices may vary depending on the seller’s location and the selected delivery method.
We accept returns made within 30 days of receipt of goods. However, all customers are required to inform us through eBay of any such intention within 5 days of receiving goods.
Please note, returns will only be accepted if items are unused, unworn, unwashed, in original packaging, with all tags/labels attached and suitable for re-sale. Please note, all returns are inspected for the above criteria and if this is not met, items will be returned back to the customer.
Please note, postage costs are non-refundable. If you change your mind after your order is dispatched, or wish to exchange your item for a different size/colour, then additional postage costs will be required.
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