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If the product received is damaged / incorrect, the seller will bear the shipping charges. The same product will be sent against the defective product.
If the refund request is initiated within 15 days of receiving the order, the refund will be deposited within 5-7 working days. If the order is cancelled from the sellers’ end for any reason, the refund will be processed without any timeline and the amount will be refunded within 5-7 working days.
Products are shipped by the individual British D’sire sellers, who are located across the United Kingdom. The delivery timeline and shipping prices may vary depending on the seller’s location and the selected delivery method.
You are able to return i tem only within 30 working days after the receipt of product, if you are not satisfied contact us immediately by emailing us on eBay or contacting us by telephone. The product should be posted in original condition with packaging to ensure the refund without complication.
Returns will not be accepted if in a non-resalable condition, worn or washed. Kindly be aware when trying on items that you have to make sure the items are not scented or marked by any perfumes, smoke etc.
All customers are liable for the cost of postage and packaging on any returned items. Postage costs will not be refunded. Customers are encouraged to take note of the package tracking number, which acts as proof of return. As the return will be received, we will inform you, and will further issue your refund excluding the original delivery charge
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