Refund policy


Thank You for considering British D'Sire as the marketplace for evolving Your business.

Great Choice!

However, if leading to any reason, You find Yourself in a position where You are not satisfied with the services, We invite You to have a walkthrough and review Our returns and refunds policy.

For any services purchased, We have the following terms applied. 

Definitions and Interpretations

The words which bear a capitalised letter at the beginning have their respective meanings defined under the listed conditions. Irrespective of being singular or plural, the following definitions shall hold the same meaning everywhere.

Definitions: Sticking to the purpose of Return Policy of British D'Sire.

Company: (Generally referred to as "the company," "We," "Us," or "Our") shall refer to the British D'Sire (website and television marketplace), United Kingdom.

You: refers to the individual using or have used Our services,

Services: refers to the items available for buying as a service to Your business.

Orders: refers to the purchases made from the company. 

Cancellation Policy

Payment gateway charges and reverse transaction fee will be induced on order cancellation after order confirmation and payment. 

Shipping charges, payment gateway charges and reverse transaction fee will be induced on cancellation of order after shipping. Once Order is delivered, we do not accept any cancellation request. Also, orders can be cancelled only until it is delivered to you. 

Exchange Value for the Customer

The value of the product purchased in exchange can be higher or equivalent or lower to the original product.

For the higher value product, you would require to pay the difference amount. For the lower value, you would receive the difference amount in your transaction source account.

 

Return and Replacement Policy

The timeline for return or replacement of goods will be up to 15 days depending upon the products, ingredients and category of products. Most Products can be returned or replaced within 15 days of delivery of products. However it may not be possible to return or replace certain products due to hygiene or other issues.

Groceries, eatables and orally consumable goods will not be returned or replaced unless the item/product delivered is damaged, broken, broken seal, exceeding expiry date, fermented or rotten. 

Cosmetics, healthcare, makeup, skincare, undergarments, facemasks, gloves etc. and personal care appliances including oral care products and appliances etc. products will not be returned or replaced unless the item/product delivered is damaged, broken, broken seal, exceeding expiry date, fermented or rotten. 

Return or replacement will be processed only if:

It is determined that the product was not damaged while in your possession. The product is not different from what was delivered to you. The product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein, wherever applicable).

British D’sire sellers provide Return pick-up service upon return request initiated by the customer to ensure successful return pick-up, return the item in original condition with the brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein, wherever applicable.

Return or replacement will not be processed if the pickup is cancelled owing to missing or damaged (caused while in customer’s possession) product or its accessories.

 

Exchange Value for the Customer

The value of the product purchased in exchange can be higher or equivalent or lower to the original product.

For the higher value product, you would require to pay the difference amount. For the lower value, you would receive the difference amount in your transaction source account. 

Delivery Failure

If the customer is not available, even after attempting delivery 3 times, the customer care team will contact the customer, make a decision and accordingly inform the delivery team and seller about the next step. 

Return

In case customer calls to return objects mentioned as non-returnable in the above provided list our support team will ask and try to understand the reason for the return request. 

REFUND POLICY

The refunded amount will be transferred to the source account from which the payment transaction was initially done. The refund will be processed in five working days and if the refund exceeds the mentioned timeline then the customer should check with their respective bank. 

CONTACT US

If you have any questions about our return policy, please contact us at our website email support@britishdsire.com.