Refund policy

DEFINITIONS AND INTERPRETATIONS

• Company: Refers to British D'Sire (website and television marketplace), United Kingdom.
• You: Refers to the individual using or having used our services.
• Services: Refers to the items available for purchase as services for your business.
• Orders: Refers to the purchases made from the Company.

EXCHANGE VALUE FOR THE CUSTOMER

• Exchanges can be for higher, equivalent, or lower value products. For higher value products, you will need to pay the difference. For lower value products, the difference will be refunded to your original transaction source.

RETURN AND REPLACEMENT POLICY

• Returns or replacements can be requested within 15 days of delivery, depending on the product category. Certain items, such as groceries, cosmetics, and personal care products, are non-returnable unless damaged or incorrect.
• Returns are accepted if the product was not damaged while in your possession, is not different from what was delivered, and is returned in its original condition (including all packaging, tags, manuals, and accessories).

SELLER RESPONSIBILITY

• If a product is found to be damaged, incorrect, or otherwise unsatisfactory upon receipt, the seller will bear the cost of the return shipping and any associated charges. British D'sire will help to faciltate returns on behalf of sellers.
• Returns will not be processed if the pickup is canceled due to missing or damaged items or accessories.

DELIVERY FAILURE

• If delivery attempts fail and the customer is unavailable after three attempts, our customer care team will contact the customer to decide the next steps and inform the delivery team and seller.

REFUND POLICY

• Refunds will be processed to the original payment source within five working days. If this timeline is exceeded, please check with your bank.

CONTACT US

For any questions about our return policy, please contact us at support@britishdsire.com.